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Alerts tell your company when something needs attention, which matters most if you order assessments through the API and rarely open the dashboard. Manage them under Settings → Alerts. They are company settings, so only owners and admins can change them.

Billing alerts

For whoever keeps the account topped up.
  • Low credits. Sent when you reach the number you choose. Leave it on automatic and the number comes from your plan. Free trials get no low credit alert on automatic, and you can set a number to get one.
  • Out of credits. Sent when your last credit is used. Candidates who open their link are then told the assessment is unavailable, and new assessments cannot be ordered, until you add more.
Each goes out once, then waits until credits next arrive, such as your plan renewing or a credit pack.

Technical alerts

For whoever looks after your integration.
  • Webhook failing. Sent when results are not reaching your webhook, with what your endpoint answered and what happens next. At most once a day, however many results are affected. A delivery your endpoint rejected is reported once, because we do not retry it.

Who gets them

Each group has its own list, because whoever pays and whoever fixes a webhook are often different people. Both start as every owner and admin, including anyone who joins later. Choose from your team, so invite someone first if they are not on it. A Viewer can receive alerts. If nobody you chose is still on the team, alerts go to your account owners, so they always reach someone. Use Send test alert to check that the right people receive them. It goes to the list as last saved. These are about your account rather than news, so turning off product email does not stop them. An owner or admin can turn them off or change who gets them here.