Evalingo runs on credits. One credit covers one assessment.
When a credit is used
A credit is deducted when the candidate starts the assessment, not when you create it. So:
- Creating an assessment costs nothing
- If a candidate never opens their link, you are not charged
- If they refresh or lose connection partway through, you are not charged twice
Two kinds of credits
We always spend your plan credits first, since those are the ones that expire. Purchased packs stay untouched until the plan allowance runs out.
Running low
On Starter and above you can buy a credit pack at any time from Billing without changing your plan. If you are consistently running out before the month ends, moving up a plan is usually cheaper per assessment than buying packs.
Unused plan credits do not roll over. If your volume is uneven month to month, a smaller plan topped up with packs may cost less than a larger plan you only fully use occasionally.
