> ## Documentation Index
> Fetch the complete documentation index at: https://help.evalingo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Microphone, sound and link problems

> For candidates: fixing the microphone test, sound check, and links that will not open.

## The microphone test fails or shows no sound

![The microphone test screen showing Microphone Connected, a microphone picker, an audio level bar and a Record Test button](https://mintcdn.com/evalingo/KjMynU0XLS35WWXs/images/mic-test.png?fit=max\&auto=format\&n=KjMynU0XLS35WWXs\&q=85\&s=6f93e50718d371274d308b0f02ea13c1)

The microphone test. The bar should move when you speak.

> **Allow microphone access**
>
> Your browser asks for permission when the test starts. If you dismissed that prompt, look for a small microphone or camera icon in the address bar, set it to allow, then reload the page.

> **Choose the right microphone**
>
> If you have more than one, for example a headset and a built-in mic, the test lets you pick. Select the one you are actually speaking into.

> **Close other apps using the microphone**
>
> Video call apps often hold on to the microphone. Quit them fully and reload.

> **Try a different browser**
>
> A recent version of Chrome, Edge or Safari works best.

## I cannot hear the sound check or a recording

* **Turn the volume up** and check your device is not muted.
* **Choose your speakers.** On a computer, the sound check lets you pick which speakers or headphones to use where your browser allows it.
* **On a phone or in Safari,** sound goes wherever your device sends it. Check your Bluetooth and sound settings.

## My link does not work

| Message | What it means |
| - | - |
| This assessment has expired | Invitation links are valid for a limited time. Ask the company that invited you to send a new one. |
| Already completed | Each link works once. If you think this is wrong, contact the company that invited you. |
| Temporarily unavailable | This is an issue on the account that invited you, not on your device. Let them know and they can fix it. |

## I lost connection partway through

Open your original link again. You will return to where you were. Answers you already submitted are saved.

## Can I retake it?

Not on the same link, and individual answers cannot be re-recorded. This keeps conditions the same for everyone. If something went genuinely wrong, such as a broken microphone or a power cut, contact the company that invited you and ask for a new invitation.

> [!NOTE]
>
> Evalingo cannot issue you a new link directly. Assessments belong to the organization that invited you, so they are the right people to ask.


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